New Jersey Security Guard Practice Exam

If a security guard is uncertain about how to act during an emergency, what should they do?

1. Make a quick decision based on instincts

2. Follow established protocols and defer to senior personnel

3. Consult with a bystander for advice

4. Wait for further instructions from the client

The correct answer is: Follow established protocols and defer to senior personnel

In situations where a security guard is uncertain about how to respond during an emergency, following established protocols and deferring to senior personnel is the best course of action. This approach ensures a coordinated and effective response, as established protocols are designed specifically to address various emergency scenarios systematically. These protocols often include safety measures and specific actions to take that have been previously tested and validated. By deferring to senior personnel, the guard benefits from the experience and training of those with more knowledge in the situation, which can be critical in high-pressure environments. This hierarchical approach not only promotes safety but also enhances accountability during the emergency response process. The other options may lead to confusion or ineffective responses. For example, making decisions based purely on instincts might overlook important safety protocols or lead to improper actions that exacerbate the situation. Consulting a bystander could introduce unreliable advice and delay necessary action. Waiting for instructions from the client might not be feasible, especially if immediate action is required to safeguard lives or property. Thus, the correct answer focuses on a methodical and trained approach to handling emergencies.