New Jersey Security Guard Practice Exam

What is the appropriate action for a security guard approached by the media?

1. Respond with their own opinions on the situation

2. Refer them to the appropriate spokesperson or follow company policy

3. Provide a detailed account of incidents

4. Ignore the inquiry and walk away

The correct answer is: Refer them to the appropriate spokesperson or follow company policy

The appropriate action for a security guard approached by the media is to refer them to the appropriate spokesperson or follow company policy. This response aligns with professional standards and ensures that the information provided to the media is accurate and authorized. Security guards typically do not have the authority to speak on behalf of their employer or disclose sensitive information, which is crucial in maintaining the integrity of the organization and protecting private or ongoing investigations. Adhering to company policy also helps prevent potential misunderstandings or miscommunications that could arise from unauthorized comments by guards, safeguarding both the security personnel and the organization they represent. Engaging personally with opinions, details about incidents, or ignoring the media would not be appropriate responses as they either breach protocol or fail to fulfill the responsibility to the organization and public communication standards.