New Jersey Security Guard Practice Exam

What is the appropriate way to handle a coworker who is not following protocols?

1. Discuss the matter openly in front of other staff

2. Ignore the behavior if it doesn’t seem serious

3. Address the issue directly and report it to a supervisor if necessary

4. Criticize them in a private conversation

The correct answer is: Address the issue directly and report it to a supervisor if necessary

Addressing the issue directly and reporting it to a supervisor if necessary is the most appropriate approach when a coworker is not following protocols. This method ensures that the concern is handled in a professional and constructive manner. By addressing the situation directly, you allow for a clear and straightforward conversation that can help your coworker understand the importance of following established protocols. If the conversation does not lead to a resolution or if the behavior continues, reporting to a supervisor is crucial. Supervisors have the authority and responsibility to enforce protocols and ensure that all staff members adhere to them for the safety and efficiency of the workplace. This step not only protects the integrity of the security operations but also maintains a safe environment for everyone involved. Engaging in open discussions in front of other staff can create an uncomfortable atmosphere and may lead to resentment or defensiveness, which is counterproductive. Ignoring the behavior may allow it to escalate or become a habit, potentially jeopardizing safety or efficiency. Criticizing a coworker privately can harm relationships without fostering a learning opportunity and does not contribute to a constructive dialogue about the importance of following protocols. Thus, the approach of addressing the issue directly and involving supervision when necessary is the most effective for maintaining professional standards and a positive work environment.