New Jersey Security Guard Practice Exam

What is the role of customer service in security work?

1. To enforce rules strictly without exception

2. To provide assistance and create a positive presence for the public

3. To focus solely on security operations

4. To avoid interaction with the public

The correct answer is: To provide assistance and create a positive presence for the public

The role of customer service in security work is fundamental in establishing a positive presence for the public. Security personnel are not only tasked with protecting property and ensuring safety, but also with interacting with the public in a helpful and approachable manner. Effective customer service involves providing assistance to individuals, addressing their concerns, and fostering a sense of trust. When security professionals approach their role with a customer service mindset, they enhance the overall experience for those they serve. This can lead to improved feelings of safety and satisfaction among the public. Thus, a commitment to customer service enables security guards to fulfill their role more effectively, as they become not just enforcers of rules, but also reliable figures that the public can turn to for help and guidance.